Refund policy
We want you to be completely satisfied with your purchase — but we also believe in reducing unnecessary returns to protect the environment and help keep prices fair.
Can I cancel or change my order?
Yes — but only within 8 hours of placing your order.
After this period, the order is already being processed and can no longer be canceled or modified.
If your request is made within the 8-hour window, please contact us immediately at info@auveya.ch
We cannot guarantee cancellation if your order has already entered processing.
📌 A 20% cancellation fee will be charged for approved cancellations.
Can I exchange my order?
Yes — you can exchange your order for another size, color, or model (depending on availability).
In most cases, exchanges can be arranged for a small handling and shipping fee, usually up to $20 USD / £20 / SEK 200.
To arrange an exchange, please contact info@auveya.chand include your order number and the details of the item(s) you’d like to exchange.
Can I return my order?
Yes, you can. We offer a 30-day satisfaction guarantee on all eligible orders.
However, in many cases, returning the product is not necessary.
We often offer a partial refund so you can keep the item and still receive compensation — this is faster, easier, and more sustainable.
To start a return or refund request, please contact info@auveya.chand include:
- Your order number
- Reason for your return request
- A photo of the product
- Your full name and shipping address
- Proof of purchase
Our team will guide you through the process.
How we handle refunds
If you’re not completely satisfied with your purchase, we’re here to help.
In many cases, you won’t need to return the item — we may issue a partial refund as a solution.
If you prefer to return the product, we’ll provide you with the correct return address and clear instructions.
⏱ Refund processing time:
Once approved, please allow up to 7 business days for the refund to appear in your account, depending on your payment provider.
Return Policy
To be eligible for a return, your item must:
- Be in new and unused condition
- Include all original packaging and components
- Be returned within 30 days of delivery
- Show no signs of misuse or damage not caused by us
📌 Return shipping costs are the responsibility of the customer.
Auveya is not responsible for items lost or damaged during return shipment.
Items that cannot be returned
- Perishable goods
- Customized or made-to-order products
- Personal hygiene items
- Sale items
- Gift cards
- Items not reported as damaged upon delivery
Damaged or defective items
If your item arrives damaged or defective, please contact us within 48 hours of delivery.
We’ll assess the situation and, if necessary, arrange a replacement, exchange, or refund.
Company Information
Seller:
Auvéya
Amelandlaan 28
5628KA Eindhoven
The Netherlands
